CustomGpt.ai

CustomGpt.ai is about putting your own knowledge base in front of an LLM so answers reflect your docs, policies, and product specifics. You upload files, connect a site, or point to help centers, and the chatbot uses that material to answer questions with citations. The setup is guided enough that teams without ML backgrounds can get a proof-of-concept running quickly, and embeddable widgets make deployment straightforward. Where it helps most is support and internal enablement. Customers get quicker, more accurate answers than a generic model would produce, and agents can use it as a first-pass assistant. On the internal side, new hires can query handbooks and SOPs instead of pinging teammates for basic context. Access controls and source management matter here—you want to know what the bot can see and what it can’t—and the platform gives you enough levers to stay safe. Reality check: you still need to curate sources and review answers, especially early on. Garbage in, garbage out applies. But if you invest in a clean knowledge base and keep it updated, the bot’s usefulness compounds. It’s not magic; it’s a well-organized front door to the information you already trust.